Policies & FAQ
Our commitment to safety, compliance, and customer satisfaction
Our Policies
Thrifty Move operates in full compliance with the Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) requirements. Our team follows strict safety and operational standards to ensure every move is performed safely and professionally.
Thrifty Move is committed to operating safely, professionally, and in full compliance with Australian regulations.
Purpose: This policy establishes the company's approach to ensuring safety in all moving and transport operations and ensures compliance with relevant Australian WHS legislation and the Heavy Vehicle National Law (HVNL).
Responsibilities
- Employer: Provide safety training, PPE, and properly maintained equipment
- Workers: Follow safety procedures, report incidents, ensure safe lifting practices
Safety Procedures
- Correct manual handling and lifting techniques must be used at all times
- Equipment such as dollies, trolleys, and straps must be checked before use
- All vehicles must undergo regular inspection and maintenance
Incident Reporting
- All incidents, injuries, and near-misses must be recorded in the Risk/Incident Register
Compliance
- Thrifty Move operates in accordance with the HVNL and Chain of Responsibility (CoR) obligations
Purpose: To ensure all employees operate safely, free from the influence of drugs or alcohol while performing work duties.
Policy Statement
- Thrifty Move has a zero-tolerance policy for alcohol or illicit drugs in the workplace or while operating company vehicles
Requirements
- No employee or contractor shall present for work under the influence of drugs or alcohol
- Prescription medication that may impair performance must be disclosed to management
- Testing may be conducted if impairment is suspected
Consequences
- Any breach of this policy will result in disciplinary action, up to and including termination of engagement
Purpose: To manage and prevent driver fatigue, ensure all staff are fit for duty and capable of performing safely under HVNL fatigue management requirements.
Policy Statement
- Fatigue reduces performance and increases risk
- Thrifty Move ensures that all drivers and workers have adequate rest before and after shifts
Guidelines
- Maximum shift duration: 12 hours
- Minimum rest between shifts: 8 hours
- No driving or handling heavy items when fatigued
- Drivers must take regular breaks
- Drivers may refuse work if unsafe due to tiredness
Responsibilities
- Drivers must monitor their fatigue levels
- Drivers must report if unfit for duty
Purpose: To provide a consistent process for managing and resolving customer complaints effectively and fairly.
Procedure
- Complaints may be submitted by email to info@thrifty-move.com.au
- All complaints will be acknowledged within 48 hours
- Investigation will be completed within 10 business days
- Findings and resolutions (e.g., repair, refund, compensation) will be communicated in writing
Review
- All complaints are logged and reviewed to identify areas for improvement
Purpose: We select appropriate vehicle capacity based on the size and requirements of each move. Our crews use professional moving equipment to transport household and office items safely.
Vehicle Selection
- Truck capacity is matched to your move volume and requirements
- For larger moves, we arrange the appropriate truck capacity based on your inventory
Professional Equipment
- Moving blankets for furniture protection
- Trolleys for efficient loading
- Straps and tie-downs for secure transport
- Dollies for heavy items
- Protective materials for fragile items
Vehicle Compliance
- All vehicles are serviced regularly
- Vehicles comply with HVNL and CoR requirements
- Maintenance, defects, and driver licences are tracked in company registers
Frequently Asked Questions
Thrifty Move operates in full compliance with the Heavy Vehicle National Law (HVNL) and Chain of Responsibility (CoR) requirements. Our team follows strict safety and operational standards to ensure every move is performed safely and professionally.
Have a question? Find answers to common queries below.
Still Have Questions?
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